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Safeguarding & Crisis Support

Unspool is not a crisis or emergency service.

If you or someone else is in immediate danger, please contact:

  • 999 (UK emergency services)
  • Samaritans: 116 123 (free, 24/7, confidential)
  • Text SHOUT to 85258 (free, 24/7 crisis text support)

If something you share with us through the intake form or in communication with our team raises a serious safeguarding concern, we may take reasonable steps to signpost you to appropriate emergency or specialist services. We are not able to intervene directly or provide emergency support ourselves.

Therapists matched through Unspool are independent professionals bound by their own professional body's safeguarding and confidentiality standards (e.g. BACP, UKCP).